Contact Information

Customers may use the Contact Us page available on this website for questions regarding products, orders, payments, shipping, returns, refunds, privacy, accessibility, or other matters relating to the Dopeari online store.

1. Business Information

Store name: Dopeari

Business address:
5142 N Academy Blvd, Colorado Springs, CO 80918, United States

Website:
The official Dopeari website on which this Contact Information page is displayed.

Dopeari is the trading name and online-store identity used for this website.

2. Customer Service

For customer-service assistance, please contact us through the Contact Us page available on this website.

Customer-service inquiries are accepted through the contact methods provided on the website.

We generally aim to respond within 1–2 business days.

Response times may be longer during weekends, public holidays, major promotional events, or periods of unusually high inquiry volume.

Customer-service hours:

Monday through Friday, 9:00 a.m. to 5:00 p.m. Mountain Time, excluding U.S. federal holidays.

3. Order Inquiries

If your inquiry concerns an order, please include:

- Your full name;
- Your order number;
- The contact information used to place the order;
- The product involved; and
- A clear description of your question or concern.

Where relevant, you may also include photographs of the product, packaging, shipping label, or damage.

For account security and customer privacy, we may ask you to verify information associated with the order before disclosing or changing order details.

4. Returns and Refunds

All returns require prior written authorization.

Do not send a product to the business address listed above unless Dopeari has specifically confirmed in writing that it is the correct return address for your authorized return.

The applicable return address may vary depending on the product, fulfillment location, customer location, and reason for return.

For return, refund, cancellation, damaged-item, missing-item, or incorrect-order requests, please contact us through the Contact Us page available on this website.

Where applicable, please identify your request using one of the following subjects:

- Return Request – Order [Order Number]
- Refund Request – Order [Order Number]
- Damaged Item – Order [Order Number]
- Missing or Incorrect Item – Order [Order Number]
- Cancellation Request – Order [Order Number]

Please review our Returns & Refund Policy before submitting a request.

5. Privacy Requests

For questions or requests concerning personal information, privacy rights, cookies, marketing communications, or data processing, please contact us through the Contact Us page available on this website.

Where possible, identify your request as:

Privacy Request – Dopeari

To protect customer information, we may need to verify your identity before completing certain privacy requests.

Do not submit passwords, complete payment-card information, card security codes, or unnecessary identity documents through unsecured contact methods.

Please review our Privacy Policy and Cookie Policy for more information.

6. Accessibility Assistance

If you experience difficulty accessing the Dopeari website, product information, checkout, store policies, or another part of our online shopping experience, please contact us through the Contact Us page available on this website.

Where possible, identify your request as:

Accessibility Request – Dopeari

Please describe the page, feature, device, browser, or assistive technology involved where reasonably possible.

We will make reasonable efforts to provide assistance or the requested information through an appropriate alternative method.

7. Product Questions and Safety Concerns

Before using a product, review its packaging, label, ingredients, instructions, warnings, age restrictions, allergy information, and storage requirements.

For questions concerning a product or its intended use, please contact us before using it.

If reporting a suspected product defect or safety concern, include:

- The product name;
- Your order number, if purchased from Dopeari;
- A description of the concern;
- Relevant photographs or videos;
- The lot or batch number, where available; and
- The expiration date, where applicable.

Do not submit confidential medical records or unnecessary sensitive health information.

In the event of a medical emergency, contact the appropriate emergency service or qualified healthcare professional.

Dopeari customer service is not an emergency or medical-advice service.

8. Legal and Intellectual-Property Notices

For legal correspondence, intellectual-property concerns, or policy-related questions, please contact us through the Contact Us page available on this website.

Dopeari

Business address:
5142 N Academy Blvd, Colorado Springs, CO 80918, United States

The Contact Us page is the recommended initial contact method.

Submitting correspondence through the website or sending correspondence to the business address above does not necessarily constitute valid legal service where applicable law requires another method.

9. Security Notice

Do not submit any of the following through unsecured contact methods:

- Account passwords;
- Complete payment-card numbers;
- Card security codes;
- Online-banking passwords;
- PayPal or digital-wallet passwords;
- Government identification numbers, unless specifically and lawfully requested through a secure process; or
- Unnecessary medical or other sensitive personal information.

Dopeari will not ask customers to disclose their payment-account password through ordinary customer-service communications.

If you receive a suspicious message claiming to represent Dopeari, do not click unknown links or provide payment credentials.

Please report suspicious communications through the Contact Us page available on this website.

10. Changes to This Information

We may update this Contact Information page when our business details, customer-service arrangements, policies, website, or applicable legal requirements change.

Revised information will be made available on this page.